InfoPath Forms Services Web files list load failed - Event 5369 (SharePoint Server 2010)

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Applies to: SharePoint Server 2010

Alert Name:   InfoPath Forms Services Web files list load failed

Event ID:   5369

Summary:   InfoPath Forms Services includes a file named ifsFileNames.xml. This file contains pointers to downloadable files, such as scripts and images for forms.

Symptoms:   One or more of the following symptoms might appear:

  • IfsFileNames.xml cannot be found.

  • InfoPath forms cannot be opened in a Web browser.

  • This event appears in the event log: Event ID: 5369 Description: Failed to load product component ifsFileNames.xml. Web virtual root may be installed improperly. (User: <Username>, Request: <https://servername/_layouts/Postback.Formserver.aspx>, Type: <Exception Type>, Exception Message: <Exception Message>)

Cause: One or more of the following might be the cause:

  • The ifsFileNames.xml file is missing or is not valid on one or more front-end Web servers in the farm.

  • Internet Information Services (IIS) is not configured correctly.

Resolution:   Run Office Server Setup

  • On the affected servers, run the Microsoft SharePoint Server Setup Wizard and select the Repair option.

Resolution:   Check the Internet Information Services configuration

  • If the problem persists, Internet Information Services (IIS) might not be configured correctly. In this case, start IIS Manager and undo any changes to the virtual directory that were made after Microsoft SharePoint Server was installed.