DirectAccess Troubleshooting Guide

Updated: June 3, 2010

Applies To: Windows Server 2008 R2

This guide provides troubleshooting information for DirectAccess in the Windows 7 and Windows Server 2008 R2 operating systems. It is designed to help you identify and resolve problems that are related to DirectAccess.

This guide is intended for use by a network or system administrator and provides information to help you identify and resolve problems quickly. Use this guide for assistance when performing root-cause analysis of incidents and problems with components of a DirectAccess infrastructure. Before you read this guide, you should have a good understanding of the way DirectAccess works and how it is deployed in your organization. The following topics are included in this guide:

• Introduction to Troubleshooting DirectAccess

• Tools for Troubleshooting DirectAccess

• General Methodology for Troubleshooting DirectAccess Connections

• Troubleshooting DirectAccess Problems

To learn how to use DirectAccess troubleshooting tools and techniques in the DirectAccess test lab (https://go.microsoft.com/fwlink/?Linkid=150613), see the Test Lab Guide: Troubleshoot DirectAccess (https://go.microsoft.com/fwlink/?LinkId=181160).

This guide, combined with the DirectAccess Design and Deployment Guides, is also available as a Microsoft Word file (https://go.microsoft.com/fwlink/?LinkId=163662) in the Microsoft Download Center.

For a list of all the DirectAccess troubleshooting resources, see Troubleshoot DirectAccess in Windows Server 2008 R2 (https://go.microsoft.com/fwlink/?LinkId=190435).