Remote Desktop Connection and Microsoft Surface

Remote Desktop Connection in Windows Vista is one way that you can maintain and monitor a Microsoft Surface unit that is connected to a network when you are not physically located next to the unit. (You can also use Windows Remote Assistance.)

Like all computers on your network, you have to configure a Surface unit for remote access before you can remotely connect to it by using Remote Desktop Connection. If you cannot perform this configuration because you cannot physically access the unit, you will need to have someone at the venue perform this task. For more information about how to enable Remote Desktop Connection on a Microsoft Surface unit, see Preparing for Remote Administration.

Using Remote Desktop Connection

After the Microsoft Surface unit has Remote Desktop enabled, you can connect to it remotely.

The following instructions are for remote computers that are running Windows Vista or have Remote Desktop Connection client v6.0 or later installed. If your remote computer is running a Remote Desktop Connection client that is lower than v6.0, your instructions might be slightly different.

To connect to a Microsoft Surface unit from a remote computer that is running Windows Vista

  1. Make sure that Remote Desktop Connection is enabled on the Microsoft Surface unit. For more information, see Preparing for Remote Administration.

  2. On the remote computer, click Start, click All Programs, click Accessories, and then click Remote Desktop Connection.

    The Remote Desktop Connection dialog box appears.

  3. In the Computer box, enter the full name of the Microsoft Surface unit, and then click Connect.

    The Windows Security dialog box appears.

  4. Enter an administrator account user name and password for the Microsoft Surface unit, and then click OK.

    If the Microsoft Surface unit is in user mode or if another administrator is using the Microsoft Surface unit, the Logon Message dialog box appears.

    Logon Message dialog box
  5. Click Yes to disconnect the user and end their session.

    (Note that if a user was using the Microsoft Surface unit, this action ends their user mode session without a warning.)

    A "Please wait" message appears. After 30 seconds, the out-of-order message displays on the Microsoft Surface unit and administrator mode log on proceeds. You can use Windows Vista as you would if you were logged on locally.

  6. When you have finished troubleshooting, double-click the Enter User Mode shortcut on the remote Microsoft Surface unit's desktop.

    The Microsoft Surface unit logs off your session and switches to user mode.

To make the Microsoft Surface unit available to users, you have to use the Enter User Mode shortcut to exit your Remote Desktop Connection session. If you do not want to make it available to users, you can close the Remote Desktop Connection session as you would normally.

If you log on to a Remote Desktop session and shortly after then exit from Remote Desktop, the Microsoft Surface unit might enter an out-of-order state (for example, if you close the Remote Desktop window right after answering Yes to the "Do you want to disconnect the user?" question). One of the following situations might occur:

  • The connection might continue.

  • The user mode session might be disconnected, and the out-of-order screen might be displayed.

  • The user mode session might continue to run even though it is disconnected, which can result in unusual event log messages (such as "Vision system is running at less than 5 frames per second").

To prevent the user mode session from running in a disconnected state, make sure that you wait until the logon process finishes before you disconnect from Remote Desktop.

Did you find this information useful? Please send us your suggestions and comments.

© 2009 Microsoft Corporation. All rights reserved.

Community Additions