If you need additional help using or customizing Commerce Server Business Desk to meet your needs, contact either your system administrator or site developer. The following table lists the tasks performed by each person.
Contact
To do this
System administrator
Create a shared folder for you to use when importing and exporting catalogs
Convert external catalogs to XML or CSV files so you can import them
Set up trading partners so you can send and exchange catalogs with them using BizTalk Server
Import data into the Data Warehouse so you can run reports
Build Segment models so you can view them using Segment Viewer
Add new profile definitions and data sources so you can collect additional profile data
Secure Business Desk modules
Schedule direct mail jobs
Troubleshoot Business Desk
Troubleshoot the Web site environment
Site developer
Integrate your Web site with existing systems
Customize Business Desk functionality
Add new modules to Business Desk
Add related-sell functionality to your site, such as cross-sell and up-sell items
Ad-enable a Web page so you can target page groups