Search function in Help does not return search results

When searching for words or topics in Commerce Server Business Desk Help, no search results are returned. The following error message appears:

No documents matched the query <your search text>.

Solution

Start the Indexing Service on the Web server. The Indexing Service should always be set to Autostart, because there can be a significant time lag between when the service starts and when the folder containing Business Desk Help content is available.

For more information, see "Indexing Service" in Windows 2000 Server Help.

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