Troubleshoot Communicator Synchronization Issues with the Corporate Address Book
You’ve just deployed Office Communications Server 2007 R2, and you have migrated a user account successfully or created a new account. You sign in for the first time and you see a red exclamation point on the Office Communicator icon in the notification area. Upon further investigation, you find that Communicator cannot sync the address book. What is going on here?
Author: Greg Anthony
Publication date: December 2009
Product version: Office Communicator 2007 R2
You’ve just deployed Office Communications Server 2007 R2 as part of your migration from Live Communications Server 2005 SP1 or Office Communications Server 2007, and you have migrated a user account successfully or created a new account. You sign in for the first time and you see a red exclamation point on the Office Communicator icon in the notification area as shown in Figure 1.
Figure 1. Red exclamation point
To get more information about this warning, open Communicator and click the View Missed Notifications folder. Cannot Synchronize Address Book, is displayed as shown in Figure 2.
Figure 2. Address Book sync error
When you click Cannot Synchronize Address Book to display details, Office Communicator presents the following message "Synchronizing with the corporate address book has not been configured by your system administrator. Contact your system administrator to configure this feature" as shown in Figure 3.
Figure 3. Corporate address book not configured
As a troubleshooting step, hold down the CTRL key and right-click the Communicator icon in the notification area. Click Configuration Information as shown in Figure 4.
Figure 4. Opening Communicator Configuration Information
In the Office Communicator Configuration Information dialog box (Figure 5), verify that the URL provided by in-band provisioning, which is in the URL Internal From Server field, is the correct URL for your installation.
Figure 5. Verify URL Internal From Server
If the URL configured by in-band provisioning is correct, why is address book synchronization not configured? The reason is likely that Communicator defaults to high security mode for address book download. What the error means is that there is a Communicator policy entry for AbsInsideURL that specifies the address of the Global Address Book server to use when signing in, and it is not a secure URL that matches the https scheme. Administrators can specify a URL in the form of file://servername/addressbooksharename, but they must also configure the Communicator policy EnableSipHighSecurityMode to have a value of 2 or 0 to change Communicator’s behavior to allow download from non https URLs.
To verify the value of the EnableSipHighSecurityMode Communicator policy, check the registry on the local computer to see if the AbsInsideURL is set. If it is set, remove it, restart Communicator, and then test.
|Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.|
Start Registry Editor (Regedit.exe).
Right-click the registry name, ABSInsideURL, and then delete it.
Exit Registry Editor.
Communicator 2007 R2 Group Policy, http://go.microsoft.com/fwlink/?LinkId=178044
Microsoft Office Communications Server 2007 R2 Client Group Policy Documentation, http://go.microsoft.com/fwlink/?LinkId=146075
Network performance issues that are caused by Global address list (GAL) file downloads or by GAL delta file downloads in Office Communicator 2007 R2, http://support.microsoft.com/kb/972403
Visit the Office Communications Server main page at http://go.microsoft.com/fwlink/?LinkId=132607.
View the complete Office Communications Server documentation library at http://go.microsoft.com/fwlink/?LinkId=132106.
Follow tweets from the Office Communications Server team at http://go.microsoft.com/fwlink/?LinkId=167909.
Download all the Office Communications Server content as a Word document at http://go.microsoft.com/fwlink/?LinkId=133609.
Download all the Office Communications Server content as a compiled help file at http://go.microsoft.com/fwlink/?LinkId=160355. (Make sure you scroll down to the Additional Information section to download OCSDocumentation.chm.)