Event ID 1280 — Windows Installer RDS Compatibility Availability

Published: January 8, 2010

Applies To: Windows Server 2008 R2

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Windows Installer RDS Compatibility is a new feature included with Remote Desktop Services in Windows Server 2008 R2. With Remote Desktop Services in Windows Server 2008 R2, per user application installations are queued by the RD Session Host server and then handled by the Windows Installer.

Event Details

Product: Windows Operating System
ID: 1280
Source: Microsoft-Windows-TerminalServices-TSAppSrv-TSMSI
Version: 6.1
Symbolic Name: EVENT_SERVICE_LONGINSTALL
Message: Configuration of Product %1 started by user %2\%3 in session %4 has taken too long.

Resolve

Stop the installation and try again

To resolve this issue, identify and fix any issues on the RD Session Host server by doing the following:

  • Stop the installation and try again.
  • Use a different method to install programs on the RD Session Host server.

To perform these tasks, refer to the following sections.

To perform these procedures, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

Stop the installation and try again

If an installation is taking too long to complete on the RD Session Host server, you can stop the installation and try again.

To stop the installation and try again:

  1. On the RD Session Host server, right-click an empty area of the taskbar, and then click Start Task Manager.
  2. Click the Processes tab. 
  3. At the bottom of the tab, select the Show processes from all users check box.
  4. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
  5. Click the msiexec.exe process, and then click End Process.
  6. Click End Process to confirm that you want to end the process.
  7. Try to install the program again.

Use a different method to install programs on the RD Session Host server

If Windows Installer RDS Compatibility is not working correctly, you can put the RD Session Host server in install mode and then install the application.

To use a different method to install programs on the RD Session Host server:

  1. On the RD Session Host server, click Start, and then click Run.
  2. Type cmd.exe and then click OK.
  3. Type change user /install and then press ENTER.
  4. Install the program.
  5. When the installation is finished, type change user /execute to allow the RD Session Host server to function normally.
  6. Close the command prompt.

 

Verify

To verify that Windows Installer RDS Compatibility is working correctly, you should try to install the program again on the RD Session Host server.

Related Management Information

Windows Installer RDS Compatibility Availability

Remote Desktop Services

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