Event ID 624 — RD Gateway Server Configuration

Published: January 8, 2010

Applies To: Windows Server 2008 R2

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For remote clients to successfully connect to internal network resources (computers) through a Remote Desktop Gateway (RD Gateway) server, the RD Gateway server must be configured correctly. The RD Gateway server must be configured to use an appropriate Secure Sockets Layer (SSL)-compatible X.509 certificate, and authorization policy settings must be configured correctly. Remote Desktop connection authorization policies (RD CAPs) specify who can connect to the RD Gateway server. Remote Desktop resource authorization policies (RD RAPs) specify the internal network resources that clients can connect to through an RD Gateway server.

Event Details

Product: Windows Operating System
ID: 624
Source: Microsoft-Windows-TerminalServices-Gateway
Version: 6.1
Symbolic Name: AAG_EVENT_LB_NOT_LOADBALANCING
Message: The RD Gateway server "%1" is not a member of a domain and therefore cannot be added to the RD Gateway server farm. To add this RD Gateway server to the farm, you must first add the server to a domain.

Resolve

Add the RD Gateway server to a domain

To resolve this issue, add the RD Gateway server to a domain.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To add the RD Gateway server to a domain:

  1. Click Start, right-click Computer, and then click Properties.
  2. Under Computer name, domain, and workgroup settings, click Change settings.
  3. On the Computer Name tab, click Change.
  4. In the Computer Name/Domain Changes dialog box, under Member of, click Domain, type the name of the domain to which you want to add the RD Gateway server, and then click OK.
  5. When prompted, in the Computer Name/Domain Changes dialog box, enter the appropriate credentials.
  6. In the Computer Name/Domain Changes dialog box, a welcome message appears to confirm that the computer was successfully added to the domain. Click OK.
  7. The Computer Name/Domain Changes dialog box will appear again, stating that the computer must be restarted for the changes to be applied. Click OK.
  8. Click Close to close the System Properties dialog box.
  9. A message will appear prompting you to choose whether to restart the computer immediately or later. Click Restart now to restart the computer immediately. If you click Restart later, the computer will not be added to the domain until you restart the computer.

Verify

To verify that the RD Gateway server is configured correctly, examine Event Viewer logs and search for the following event messages. These event messages indicate that the Remote Desktop Gateway service is running, and that clients are successfully connecting to internal network resources through the RD Gateway server.

To perform this procedure, you do not need to have membership in the local Administrators group. Therefore, as a security best practice, consider performing this task as a user without administrative credentials.

To verify that the RD Gateway server is configured correctly:

  1. On the RD Gateway server, click Start, point to Administrative Tools, and then click Event Viewer.
  2. In the Event Viewer console tree, navigate to Application and Services Logs\Microsoft\Windows\TerminalServices-Gateway, and then search for the following events:
    • Event ID 101, Source TerminalServices-Gateway: This event indicates that the Remote Desktop Gateway service is running.
    • Event ID 200, Source TerminalServices-Gateway: This event indicates that the client is connected to the RD Gateway server.
    • Event ID 302, Source TerminalServices-Gateway: This event indicates that the client is connected to an internal network resource through the RD Gateway server.

Related Management Information

RD Gateway Server Configuration

Remote Desktop Services

Community Additions

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