Web site unavailable (SharePoint 2010 Products)

SharePoint 2010

Applies to: SharePoint Server 2010

Topic Last Modified: 2010-02-19

If a Web page is not available, SharePoint 2010 Products cannot render the Web page and users cannot access it.

Alert Name:   Web site unavailable

Event ID:   None

Summary:   If a Web page is not available, SharePoint 2010 Products cannot render the Web page and users cannot access it.

Symptoms:   The SharePoint 2010 Products Web site is down, or pages on the Web site do not render.

Cause:   One or more of the following might be the cause:

  • The Web site is unavailable.

  • The management pack Run as administrator account does not have permission to access SharePoint 2010 Products Web site.

Resolution:   Verify that the Web site appears in the site collection
  1. On the Central Administration Web site, on the Quick Launch, click Application Management.

  2. On the Application Management page, in the Site Collections section, click View all site collections.

  3. If the relative URL of the site collection is invalid, run Management Pack discovery.

  4. If the problem persists after running Management Pack discovery, verify the following:

    • The SharePoint Foundation server that is hosting the Web site is running and can be accessed on the network.

    • Internet Information Services (IIS) is running.

Resolution:   Confirm that the Run as administrator account has sufficient permissions
  1. On the Central Administration Home page, click Security and in the Users section, click Specify web application user policy.

  2. On the Authentication Providers page, select the correct Web application. To select a Web application, click the Web Application, and then click Change Web Application. In the Select Web Application dialog box, click the correct Web application.

  3. Click the Run as administrator account. This is the account that is specified as the Identity account in Information Internet Services (IIS) for the Web application that runs the Web site. If the account is not listed, click Add Users.

  4. On the Edit Users page, in the Permission Policy Levels section, select the Full Control – Has full control check box.

  5. Click Save.