The Microsoft Exchange Mailbox Replication service isn't scanning MDB queues for jobs


Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2013-01-28

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange Monitoring MRSHealth

Server Role

Ex14. Client Access

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Mailbox Replication Service

Rule Name

The Microsoft Exchange Mailbox Replication service isn't scanning MDB queues for jobs.

The Test-MRSHealth cmdlet triggers this Error event. This command makes sure that the Mailbox Replication service is running, and that the service responds to a remote procedure call (RPC) ping check.

This event indicates that the Microsoft Exchange Mailbox Replication service cannot scan the Exchange database queues for jobs.

To resolve this problem, do one or more of the following:

  • Restart the Microsoft Exchange Monitoring service on all Exchange servers.

  • Restart the Mailbox Replication Service on the Client Access server (CAS).

  • Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • To review detailed information about the cause of this alert, use the Operations Console in Operations Manager. For more information, see the "Introduction" section in this topic.

  • Make sure that the other required Microsoft Exchange Server 2010 services are running. Review the CAS Active Alerts view to determine whether any alerts that are related to stopped services are logged on the CA server.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.