Can't open or rename file in the Pickup directory. As a result, some mail may not be processed by Pickup. For more information, review the event description.
Applies to: Operations Manager Management Pack for Exchange 2010
Topic Last Modified: 2011-08-02
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Event ID |
9007 |
Event Source |
MSExchangeTransport |
Alert Type |
Warning |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
Rule Name |
Can't open or rename file in the Pickup directory. As a result, some mail may not be processed by Pickup. For more information, review the event description. |
Explanation
This Error event indicates that the Network Service user account on the Hub Transport Server or Edge Transport server does not have the correct permissions assigned to it on the Pickup directory or on the Replay directory. A message file that you copy to the Pickup directory or the Replay directory is renamed with a .TMP file name extension during message file processing.
The Pickup directory location is controlled by the PickupDirectoryPath parameter on the Set-TransportServer cmdlet. By default, the Pickup directory is located at C:\Program Files\Microsoft\Exchange Server\v14\TransportRoles\Pickup. The Replay directory location is controlled by the ReplayDirectoryPath parameter on the Set-TransportServer cmdlet. By default, the Replay directory is located at C:\Program Files\Microsoft\Exchange Server\v14\TransportRoles\Replay.
If you change the location of the Pickup directory or the Replay directory, the Microsoft Exchange Transport service uses the security credentials of the Network Service user account to create the new directory and apply the correct permissions. If the new directory does not already exist, and the Network Service account has the rights that are required to create folders and apply permissions at the new location, the new directory is created, and the correct permissions are applied to the directory. If the new directory already exists, the existing folder permissions are not checked.
User Action
To resolve this error, verify that the directory that is specified in the error message text has the following permissions assigned to the Network Services user account:
List Folder/Read Data
Read Attributes
Read Extended Attributes
Create Files/Write Data
Create Folders/Append Data
Write Attributes
Write Extended Attributes
Delete Subfolders and Files
Read Permissions
Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.
For more information, see the following topics:
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.