Active Directory organization unit unregistered - Event 3360 (SharePoint 2010 Products)

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Applies to: SharePoint Server 2010, SharePoint Foundation 2010

Alert Name:   Active Directory organization unit (OU) unregistered

Event ID:   3360

Summary:   This error indicates that the Active Directory organizational unit (OU) that was created for account creation mode does not exist.

Symptoms:   One or more of the following symptoms might appear:

  • Account creation mode does not work correctly, which prevents user data from being added or read.

  • This event appears in the event log: Event ID: 3360 Description: The Active Directory organization unit <OU Name> registered in Windows SharePoint Services 4.0 does not exist.

Cause:   This can occur due to an error during provisioning or a run-time error that either caused the OU specified during farm configuration to not be created, or caused it to be renamed or deleted. Until this OU is created and registered, you cannot create a new site collection or add additional users.

Resolution:   Add the OU to Active Directory

  • You must be logged on as a domain administrator to perform this procedure.

  • Click Start, click Run, and then type dsa.msc.

  • Expand the Domains node.

  • Right-click the domain, click New, and then click Organizational Unit.

  • Type the OU name from event 7037 in the <insert OU here> box.

  • Right-click the OU, and then click Delegate Control.

  • Add the application pool account for the Web application that is being used for account creation.

  • Click Create, delete, and manage accounts.

  • Click Next.

  • Click Finish.