Compatibility and telemetry in Office


Applies to: Office 2016

Topic Last Modified: 2017-09-29

Summary: Provides a guide to the articles, downloads, scripts, and videos that help IT Professionals assess Office compatibility.

Audience: IT Professionals

Content roadmap for IT professionals (banner image)

The following table describes resources that are available to IT Professionals who are assessing Office compatibility.

Office compatibility roadmap for IT Pros

Getting started

Start here

Thinking about deploying the 64-bit version of Office 2016? Be sure to carefully review Choose between the 64-bit or 32-bit version of Office before you decide.

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Deploy and configure Telemetry Dashboard

Before you can start to collect Office inventory and usage data, you must Deploy Telemetry Dashboard. Be sure to review our topology and hardware guidance before you roll out the telemetry components. If you're setting up a small or test environment, we have a script that will quickly set up Telemetry Dashboard on a single computer. You can deploy telemetry agents by using your preferred deployment method. This can include deploying telemetry agents by using System Center Configuration Manager.

You can also Update Office Telemetry components for Office 2016.

Having trouble getting data into the dashboard? You can troubleshoot Telemetry Dashboard deployments.

If you are concerned about maintaining user privacy for the data that is collected, you can manage privacy settings and see the full list of data that is collected. If, for any reason, you must delete the local telemetry data on a client computer, you can do that, too.

To manage the telemetry database, download the Telemetry Dashboard Administration Tool (Tdadm). You can use this tool to clean up unused user, solution, and computer data, or to copy or move telemetry data to another database. Visit the Tdadm wiki for usage information.

123 steps

Use Telemetry Dashboard

This video about Telemetry Dashboard navigation will help you start Telemetry Dashboard, connect to the telemetry database, and view inventory and telemetry data. You can then use Telemetry Dashboard to monitor Office stability and deployment status. You can also use Telemetry Dashboard to manage add-ins in Office 2016. If you aren't sure what the data in a worksheet means, take a look at our reference guide, which describes each worksheet. Want to customize how data telemetry data is displayed in the dashboard? No problem! Creating custom reports in Telemetry Dashboard is easy. Watch this video to see custom reporting in action.

Is your dashboard empty? The agents can require to 4 hours to start transmitting data. You can speed up this process by triggering data collection manually. You might also want to troubleshoot Telemetry Dashboard deployments.

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Troubleshoot Office 2013 documents and custom solutions

Ready to troubleshoot issues with Office documents and custom solutions? You'll want to use Telemetry Log to do this troubleshooting. Telemetry Log displays compatibility issues for Word 2016, Excel 2016, and Outlook 2016. To see how the telemetry log works, you can download sample Office documents that trigger compatibility events in Telemetry Log.

The telemetry log also provides a link to the Fix It Center Pro diagnostic tools that collect additional data about the Office application that you are troubleshooting. This data includes relevant log files, registry keys, network configuration, event logs, and other file details that help you troubleshoot Office issues. You can learn more about these diagnostic tools in the Microsoft Fix it Center Pro automated diagnostic portal.

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Reference information

Here are links to tables and other types of reference information.

File formats and extensions

Telemetry Dashboard, agent, and other telemetry components

Telemetry Log and compatibility events

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Here are the scripts that can be used with Telemetry Dashboard:

  • Set up Telemetry Dashboard on a single computer  This script automates all required configurations and provides an quick and easy setup of Telemetry Dashboard.

  • Create Group Policy Object for tags (labels) for Telemetry Dashboard  Create-GroupPolicyObjectForTags.ps1 can be used for bulk Group Policy Object (GPO) generation to configure tags (labels) for Telemetry Dashboard. The script creates GPOs that are linked to a specified domain, site, or OU with or without security filtering by security groups.

  • Add tags (labels) for Telemetry Dashboard  Add-Tags.vbs can be used to set tags (labels) for Telemetry Dashboard for Office 2013. The script retrieves properties of a user object from Active Directory and writes registry values for labels, which Telemetry Dashboard can use to filter data.



Here are the downloads that are related to Office compatibility:

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Watch videos that are related to Office compatibility:

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Ask questions and provide feedback

If you have questions about how to use Telemetry Dashboard and Telemetry Log, you can submit your questions in the Office 2016 and Office 365 ProPlus - Planning, Deployment, and Compatibility forum on TechNet. You can also read blog posts about the telemetry tools and leave comments in the Office IT Pro blog.