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Troubleshooting Installation Issues

Updated: September 6, 2010

Applies To: System Center Data Protection Manager 2010

The following table provides guidance for troubleshooting issues that might occur when you are installing System Center Data Protection Manager (DPM) 2010.

DPM Installation Issues


Issue Possible Cause Resolution

Computer stops working when you uninstall DPM 2010 with the “Remove data” option.

  1. Uninstall DPM 2010 by using the Retain data option.

  2. Delete the DPM database.

  3. Use Disk Management to delete the volumes created by DPM.

Windows Installer 4.5 installation fails.

Run Windows Installer Setup from the \DPM2010\Setup\Redist folder.

SQL Server installation fails.

Summary.txt file contains the following:
A network error occurred while attempting to read from the file: C:\SQLSVR2008\x64\setup\x64\

If the SQL Server Native Client is installed on the computer, remove it, and then retry the DPM installation.

A DPM installation interrupts non-DPM applications.

During DPM installation, Setup restarts the Windows Management Instrumentation (WMI) service. If you are running applications other than DPM and its prerequisite software on the DPM server, you might experience an interruption in the operation of those applications while the WMI service is restarted.

To prevent an interruption, shut down all other applications before you run DPM Setup.

Error 810 or ID: 4315. The trust relationship between this workstation and the primary domain failed.

If the DPM server is unable to connect to the domain controller during installation, the DPM installation fails.

Verify that the DPM server can communicate with the domain controller. In addition, verify that the DNS entries are for the domain controller and that they are correctly configured.

Error 812. Configuration of reports failed.

This problem occurs when both SQL Server Reporting Services and Windows SharePoint Services are installed in the same Internet Information Services (IIS) application pool.

To resolve this issue, perform one of the following tasks:

  • Uninstall Windows SharePoint Services by using Add or Remove Programs, uninstall DPM, and then install DPM again.


Error 820. Setup cannot query the system configuration while performing the prerequisite check on the Windows Server 2008 operating system.

This issue occurs if the WMI repository is inconsistent.

To resolve this issue, verify that the WMI repository is consistent. At the command prompt, run Winmgmt /verifyrepository. If it is inconsistent, resolve the issue and try the installation again.

DPM is unable to configure the Windows Server account because the password you entered does not meet the Group Policy requirements.

The custom password filter software is installed on the domain controllers.

Disable the custom password filter before you install DPM.

DPM tries to install a SQL Server instance even when there is one present on the computer. The installation fails and trying to open SQL Configuration Manager gives an Invalid Class error.

SQL Server installation does not register certain WMI components.

At an elevated command prompt, run the following command: C:\Program Files (x86)\Microsoft SQL Server\100\Shared>mofcomp sqlmgmproviderxpsp2up.mof