Merge failures high (Microsoft OneNote Web App)

Office Web Apps

Applies to: Word Web App Preview, PowerPoint Web App Preview, Excel Online

Topic Last Modified: 2010-02-26

Alert Name:   Merge failures high

Event ID:   None

Summary:   With Microsoft OneNote Web App, Microsoft SharePoint Server 2010 users can modify their notebooks by using a Web browser. The front end Web server portion of the feature is responsible for ensuring that all updates to the notebook that were made in the Web browser are saved to the server and reflected across all client computers. The front-end Web server portion of this feature is also responsible for merging and reconciling changes that were made to the same content by multiple users.

Symptoms:   Should the front-end Web server portion of the feature fail to synchronize simultaneous merge requests, edits may take a long time to replicate across multiple users who are editing the same document.

Cause:   This might be caused by OneNote Web App competing for scarce resources.

Resolution:   Restart Internet Information Services
  1. Verify that the user account that is performing this procedure is a member of the local Administrators group.

  2. At the command prompt, type iisreset –force and press ENTER.

Resolution:   Add another server to the farm
  1. If this failure keeps occurring, you should add a server to the farm to help load-balance the workload.