PowerPoint document high download time (Microsoft PowerPoint Web App)
Applies to: PowerPoint Web App Preview
Topic Last Modified: 2010-02-26
Alert Name: PowerPoint document high download time
Event ID: No event ID
Summary: With Microsoft PowerPoint Web App, Microsoft SharePoint Server 2010 users can view and modify their presentations by using a Web browser. If the average time it takes to download the document is too high, it may mean something is wrong with the application server or the database server.
Symptoms: One or more of the following might be the cause:
Users who use PowerPoint Web App to view documents experience very poor performance.
In worst-case scenarios, users cannot use PowerPoint Web App to view documents because they do not receive responses from the application server.
Cause: One or more of the following might be the cause:
The database server is malfunctioning or is overloaded.
The document being downloaded is very large.
Verify that the database servers are consistently available.
Verify that the farm application servers are consistently available.
If this failure keeps occurring, you should add a server to the SQL Server cluster to help load-balance the workload.