PowerPoint document high download time (Microsoft PowerPoint Web App)

Office Web Apps
 

Applies to: PowerPoint Web App Preview

Topic Last Modified: 2010-02-26

Alert Name:   PowerPoint document high download time

Event ID:   No event ID

Summary:   With Microsoft PowerPoint Web App, Microsoft SharePoint Server 2010 users can view and modify their presentations by using a Web browser. If the average time it takes to download the document is too high, it may mean something is wrong with the application server or the database server.

Symptoms:   One or more of the following might be the cause:

  • Users who use PowerPoint Web App to view documents experience very poor performance.

  • In worst-case scenarios, users cannot use PowerPoint Web App to view documents because they do not receive responses from the application server.

Cause:   One or more of the following might be the cause:

  • The database server is malfunctioning or is overloaded.

  • The document being downloaded is very large.

Resolution:   Verify availability of database and application servers
  1. Verify that the database servers are consistently available.

  2. Verify that the farm application servers are consistently available.

Resolution:   Add another node to the SQL Server cluster
  1. If this failure keeps occurring, you should add a server to the SQL Server cluster to help load-balance the workload.

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