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SharePoint lists cannot receive e-mail - Event 6872 (SharePoint 2010 Products)


Applies to: SharePoint Server 2010, SharePoint Foundation 2010

Topic Last Modified: 2010-02-23

Alert Name:   SharePoint lists cannot receive e-mail

Event ID:   6872

Summary:   The Microsoft SharePoint 2010 Products incoming e-mail service processes e-mail messages to be added to SharePoint lists. The service processes mail that the Windows Simple Mail Transfer Protocol (SMTP) service added to a drop folder.

Symptoms:   One or more of the following symptoms might appear:

  • SharePoint lists do not receive incoming e-mail.

  • Duplicate items appear in lists that are receiving incoming e-mail.

  • This event appears in the event log: Event ID: 6872 Description: the incoming email service cannot access the drop directory or doesn't have sufficient permissions.

Cause:   One or more of the following might be the cause:

  1. The SharePoint timer service does not have read permissions on the drop folder.

  2. The specified drop folder specified doesn't exist.

  3. The SharePoint timer service does not have write permissions on the drop folder.

Resolution:   Configure the drop directory in IIS
  • In the Internet Information Services (IIS) 6.0 Manager snap-in, expand the Server node.

  • In the SMPT Virtual Server node, double-click Domains.

  • Right-click the domain, and then click Properties.

  • Record the location of the drop directory. If no drop directory exists, create one.

  • Grant the SharePoint timer service permissions to the drop directory.

Resolution:   Configure the incoming email settings
  • On the Central Administration Home page, click System Settings.

  • On the System Settings page, in the E-Mail and Text Messages (SMS) section, click Configure incoming email settings.

  • On the Configure Incoming E-mail Settings page, if the Advanced option is selected in the Directory Management Service section, type the location of the drop directory from the previous procedure in the E-mail drop folder box, and then click OK.

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