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Exchange 2010

Applies to: Exchange Server 2010 SP2, Exchange Server 2010 SP3

Topic Last Modified: 2015-03-09

Use the Get-UMCallDataRecord cmdlet to display Unified Messaging (UM) call data records for a specific UM-enabled user's mailbox.

Get-UMCallDataRecord -Mailbox <MailboxIdParameter> [-DomainController <Fqdn>] [-Organization <OrganizationIdParameter>]

The Get-UMCallDataRecord cmdlet displays UM call data records for the last 90 days for a UM-enabled mailbox that you specify. Each UM call data record provides detailed information about all calls either placed to or received by the specified user. The following table details each of the properties returned:


Property Name Description


Date and time of the Unified Messaging server that took the call in the Coordinated Universal Time (UTC) format.


Total duration of this call.

For Find Me calls, this will always be zero because the call is being transferred and won’t be handled by Unified Messaging any longer.


Audio codec used for the call including G.711 or Group System Mobile (GSM).


Name of the UM dial plan handling the call.


Type of the call (localized in the user’s language):

  • Call Answering Voice Message

  • Call Answering Missed Call

  • Auto Attendant

  • Subscriber Access

  • Fax

  • PlayOnPhone

  • Find Me

  • None

  • UnauthenticatedPilotNumber

  • PromptProvisioning


Phone number or address of the caller.


Phone number or address of the intended recipient of the call.


Fully qualified domain name (FQDN) of the UM IP gateway handling the call.


Mean opinion score for the network performance.


Total NMOS degradation, which is how far the NMOS reported value was from its top value for the corresponding audio codec.


Percentage that reflects the average network packet loss during the call.


Average jitter of the network.


Round trip time for Real Time Control Protocol (RTCP) statistics in milliseconds.


Average duration of packet loss during bursts during the call.

After this task is completed, a report is generated that contains UM call data records for a specific UM-enabled mailbox.

You need to be assigned permissions before you can run this cmdlet. Although all parameters for this cmdlet are listed in this topic, you may not have access to some parameters if they're not included in the permissions assigned to you. To see what permissions you need, see the "UM call data and summary reports" entry in the Unified Messaging Permissions topic.


Parameter Required Type Description




The Mailbox parameter specifies the UM-enabled mailbox that UM call data records will be displayed.




The DomainController parameter specifies the fully qualified domain name (FQDN) of the domain controller that retrieves data from Active Directory.




The Organization parameter is reserved for internal Microsoft use.

To see the input types that this cmdlet accepts, see Cmdlet Input and Output Types. If the Input Type field for a cmdlet is blank, the cmdlet doesn’t accept input data.

To see the return types, which are also known as output types, that this cmdlet accepts, see Cmdlet Input and Output Types. If the Output Type field is blank, the cmdlet doesn’t return data.

This example displays the UM call data records for the UM-enabled user Tony.

Get-UMCallDataRecord -Mailbox tony@contoso.com
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