Was this page helpful?
Your feedback about this content is important. Let us know what you think.
Additional feedback?
1500 characters remaining
Export (0) Print
Expand All

Overview of Management Packs

Updated: December 1, 2010

Applies To: System Center Service Manager 2010

A management pack is an XML-based file that contains definitions for classes, workflows, views, forms, and reports. You can use a management pack to do the following:

  • Extend Service Manager with new objects.

  • Extend Service Manager with new behavior.

  • Store new custom objects that you created, such as a form or a template.

  • Transport customizations to another Service Manager deployment, or implement the customizations in a newer deployment.

Using a management pack allows you to extend System Center Service Manager 2010 with the definitions and the information necessary to implement all or part of a service management process.

By default, the Service Manager installation folder contains several pre-imported management packs that enable core Service Manager features, such as incident management and change management.

Unsealed management packs that are included with Service Manager are not automatically upgradable in System Center Service Manager Authoring Tool.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
Was this page helpful?
(1500 characters remaining)
Thank you for your feedback

Community Additions

© 2015 Microsoft