How to Resume a Change Request

  • Article

Applies To: System Center Service Manager 2010 SP1

You can use the following procedure to resume a change request that was put on hold in System Center Service Manager 2010 Service Pack 1 (SP1). For example, you might need to resume a change request after an external team has completed a manual activity.

To resume a change request

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: On Hold.

  3. Select a change request. For example, select Apply Exchange Server 2007 Service Pack 1.

  4. In the Tasks pane, click Resume.

  5. In the Comments dialog box, type a comment, and then click OK.

To validate the change request was resumed

  • If the current activity for a change request is a review activity, click the Change Requests: In Review view to ensure that the change request was resumed.

  • If the current activity for a change request is a manual activity, click the Change Requests: Manual Activity In Progress view to ensure that the change request was resumed.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.