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Using Service Manager Tasks to Troubleshoot Computer Problems

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

If you want to view the logs on a remote computer that is exhibiting problems, you must first create a task that opens the Event Viewer. The Event Viewer reads logs from remote computers.

In System Center Service Manager 2010, administrators can create and use tasks to automate and simplify lengthy, complex, or repetitive processes. Operators typically use tasks to help troubleshoot user incidents. After creating a task, operators can run the task directly from the Service Manager console.

In this release, to create a task, the logged-on user must have administrative credentials.

The Event Viewer task that you create will display logs from the computer identified as a configuration item in the incident. The help desk analyst can then select an incident in the Service Manager console and run this task for computers related to the incident.

In This Section

How to Create a Task
Describes how to create a task.

How to Run a Task From an Incident View
Describes how to run a task from an incident view.

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