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System Center Service Manager 2010 SP1 Deployment Guide

Updated: April 1, 2012

Applies To: System Center Service Manager 2010 SP1

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This guide helps you deploy System Center Service Manager 2010 SP1 in one of several different scenarios. The scenarios range from a simple one-computer scenario to a four-computer scenario that is designed to support production-type environments. In addition, this guide shows you how to register a Service Manager management group with the Service Manager data warehouse so that you can generate reports. You have the option of deploying the Self-Service Portal so you can provide access to Service Manager through a Web browser. To improve performance and provide for redundancy, you can deploy additional secondary Service Manager management servers.

It is assumed in this guide that you are installing Service Manager SP1 on a computer where no previous version of Service Manager is installed. For information about upgrading System Center Service Manager 2010, see the System Center Service Manager SP1 Upgrade Guide (

This guide also describes how to find and read the Setup log if you encounter issues when you deploy Service Manager. And finally, information about backing up Service Manager management server encryption keys is also included. After you run Setup, the Encryption Key Backup and Restore Wizard starts automatically.

In This Section

Before You Deploy Service Manager 2010 SP1
Contains preliminary information you must consider before you can deploy Service Manager.

Prerequisite Checker for Service Manager 2010
Describes the prerequisite checker that runs as a part of the setup procedure.

Service Manager 2010 SP1 Deployment Scenarios
Describes how to deploy Service Manager in one-server, two-server, and four-server topologies.

Guidance for Installing Service Manager 2010 SP1 on Virtual Machines
Provides information that you have to consider when you install Service Manager in a Hyper-V virtual environment.

Registering with the Service Manager 2010 SP1 Data Warehouse to Enable Reporting
Describes how to run the Data Warehouse Registration Wizard to register the Service Manager management group with the Service Manager data warehouse management server. Registering with the data warehouse enables you to run reports.

Self-Service Portal Deployment Scenarios
Describes how to deploy and troubleshoot the Service Manager Self-Service Portal.

Deploying Additional Service Manager Management Servers
Describes how to install additional Service Manager management servers to improve performance.

Deployment Considerations with a Disjointed Namespace
Describes additional steps you must take when deploying either an additional Service Manager management server or Self-Service Portal in an environment with a disjoint namespace.

Guidance for Using Network Load Balancing in Service Manager 2010
Describes how you can configure Windows Server 2008 Network Load Balancing with Service Manager.

Completing Deployment by Backing Up the Encryption Key
Describes how to use the Encryption Key Backup or Restore Wizard to back up and restore encryption keys.

Indexing Non-English Knowledge Articles
Describes how to resolve an indexing issue in SQL Server 2008 SP1 in an environment where you create, or plan to create, knowledge articles in any language other than English.

Troubleshooting Service Manager 2010 Deployment Issues
Describes the logs files that are created when you install Service Manager and how you can use these logs to troubleshoot deployment issues.

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