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Viewing and Running Reports

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

One of the responsibilities of Jeff Ford, a business analyst at Woodgrove Bank, is to provide a picture of the overall cost of the service infrastructure. One of the methods that he uses to gather data is Service Manager reports. Service Manager reports enable him to collect and view data and trends from across the business environment. For example, he can generate a report that shows the number of incidents that occur in a specific time frame. He can then use that information to calculate the cost of each incident (in hours) and also to identify any trends and take preventative measures to reduce the cost and occurrence of incidences.

Reports are viewable for all Service Manager console users in Reporting. If users can view work items, they can also view reports in work item task lists. Any user can export report data from a report they view. Exported reports are saved in a variety of file formats.

The following tasks are addressed in this guide.


Task Reference

List of the reports available in Service Manager

Reports Available in Service Manager

View the report catalog

How to View the Report Catalog

Add permissions for reports

How to Add Permissions for Reports

Run a report

How to Run a Report

Export a report

How to Export Report Data

Create a linked report

How to Create a Linked Report in Service Manager

Add a report to the Favorite Reports folder

How to Add a Report to the Service Manager Favorite Reports Folder

Set up subscriptions to reports through SQL Server Reporting Services Report Manager

How to Configure Report Subscriptions

Schedule a linked report to run on a regular basis

How to Schedule a Service Manager Report

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