How to Link an Incident or Change Request to a Problem Record

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Applies To: System Center Service Manager 2010 SP1

In System Center Service Manager 2010 Service Pack 1 (SP1), you can use the following procedure to link an incident or change request to a problem record if you created a problem record without linking it to an existing incident or change request.

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Problem Management, and then click Active Problems.

  3. In the Active Problems view, double-click a problem record. For example, double-click the Outlook E-mail Restricted Permissions problem record.

  4. In the problem form, click the Related Items tab.

  5. Under Work Items, click Add.

  6. In the Select objects dialog box, either select a work item, or search for and select one or more work items to link to the problem record. Click Add, and then click OK.

  7. Click OK to close the form.

  • In the Active Problems view, open the problem record to which you linked a work item, click the Related Items tab, and then verify that the items you linked appear under Work Items.

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