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Workflows - Customizing and Authoring

Updated: December 1, 2010

Applies To: System Center Service Manager 2010

Using Microsoft® System Center Service Manager 2010, you can automate many administrative processes that previously required manual tasks. The feature behind this automation is the Windows Workflow Foundation (WF) workflow. A WF workflow is comprised of workflow activities, which are also referred to as WF activities to differentiate them from other Service Manager activity types. Each workflow activity performs a function, such as joining a user or a computer to a group in Active Directory Domain Services (AD DS), creating a Service Manager incident, or running a script. You can assemble WF activities into a workflow that performs a set of tasks, and specify the conditions under which the workflow runs.

In This Section

Automating IT Processes with Workflows
Describes how to automate IT processes using workflows, and it describes the Windows Workflow Foundation (WF) activities that the Authoring Tool provides.

Creating Workflows for IT Processes
Describes how to create workflows.

How to Deploy a Workflow to Service Manager
Describes how to deploy a workflow.

Configuring the Activities Toolbox
Describes how to configure the Activities Toolbox.

Workflow Activity Reference
Provides details about the default WF activities in the Activity Library.

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