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Troubleshooting Incidents

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

The procedure in this section describes how to troubleshoot incidents.

For a detailed description of the complete scenario for troubleshooting incidents, see Sample Scenario: Managing Incidents and Problems.

Follow this step to troubleshoot incidents.


Task Description

Step 1: How to Troubleshoot an Incident Using a Service Map

Describes how to troubleshoot an incident using a service map to view the configuration items that are part of a service.

You might not be able to successfully troubleshoot all incidents with this step.

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