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Planning Service Manager 2010 SP1 Deployment

Updated: April 7, 2011

Applies To: System Center Service Manager 2010 SP1

Several deployment options are available: three scenarios are presented in this guide. The first option uses one physical computer and one virtual computer. The physical computer will host the Service Manager management server, the Service Manager database, and the data warehouse databases and will host the virtual server. The virtual computer hosts the data warehouse management server. This deployment is used primarily for lightweight or first-impression evaluation of Service Manager. No scalability or performance estimates are available for this scenario.

A second deployment requires the use of two computers. The first computer hosts the Service Manager management server and the Service Manager database. The second computer hosts the data warehouse management server and the data warehouse databases. If you do not need reporting services, you can, at an absolute minimum, install Service Manager on one computer that hosts both the Service Manager management server and the Service Manager database.

A third deployment option maximizes performance and scalability by using four computers. Two computers host the management servers and the remaining two computers host the databases. The computers hosting the databases are the only two computers in this scenario that require the installation of SQL Server 2008.

You might decide that for the evaluation phase, you will choose the option to install Service Manager on two computers. After installing Service Manager in the lab, you can import data from Active Directory and System Center Configuration Manager, and then import data and alerts from Operations Manager 2007 SP1 and above. You would then configure User Roles within Service Manager and if necessary, manually adds users that were not imported from Active Directory. The following diagram represents an overview of this installation and initial configuration.

Installation topology at Woodgrove Bank

You can limit the number of SQL Server licenses that you need by placing all of the Service Manager databases on the same computer as shown in the following diagram.

Single SQL Server in a Two-Computer Installation

You continue the deployment process by creating several templates; configuring initial parameters; creating queues, lists, and groups; and then creating a management pack to save these custom objects.

After the evaluation phase is complete, you might install Service Manager in a production environment and select the deployment scenario where Service Manager is installed on four computers.

Multiple Service Manager Management Servers and One Data Warehouse

The Service Manager management server and its associated Service Manager database comprise a Service Manager management group. The data warehouse management server and its associated databases comprise a data warehouse management group. After deploying Service Manager, you will register the Service Manager management group with the data warehouse management group.

In your enterprise, you might create multiple Service Manager management groups. You can centralize reporting for multiple Service Manager management groups by registering multiple Service Manager management groups with a single data warehouse management group. For more information, see How to Run the Data Warehouse Registration Wizard (

In This Section

Service Manager 2010 Parts
Describes the six major parts of a Service Manager installation.

Service Manager 2010 Evaluation, Retail, and Select Editions
Describes the retail and select editions of Service Manager and what affect selecting the 180-day evaluation installation has on these two editions.

System Requirements for Service Manager 2010
Describes the hardware and software requirements needed for Service Manager. Specific considerations about the software you need to install to support Service Manager are included.

Operations Manager 2007 and Service Manager 2010 SP1
Describes information you need to know if you are planning to deploy Service Manager 2010 SP1 in an environment that hosts Operations Manager 2007.

Language Support for Service Manager 2010 SP1
Describes the languages supported in Service Manager 2010 SP1.

Databases Created by Service Manager 2010
Describes the four databases that will be created as a result of deploying Service Manager.

Port Assignments for Service Manager 2010
Describes the TCP/IP ports that will be used by Service Manager.

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