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Managing Changes and Activities in Servicer Manager 2010

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

IT departments must manage changes to their IT environment and the risk associated with such changes. The change management features in System Center Service Manager 2010 help you manage change by providing repeatable, predictable, and measured processes to implement change.

The topics in this section are organized according to common change management scenarios. Even though the sample scenarios refer to a fictitious organization, Woodgrove Bank, the scenarios and steps are based on real use and describe how to use the change and activity management features in Service Manager.

In This Section

Sample Scenario: Managing Changes and Activities
Describes the scenarios that involve change requests and activities in Service Manager.

Initiating and Classifying a Change Request
Describes how change requests are started and classified and how to add items and activities to change requests.

Approving and Modifying Change Requests
Describes how to modify change requests by adding change details and change reviewers. Also describes how to approve a review activity.

Suspending and Resuming a Change Request
Describes how to pause, resume, and unblock a failed change request.

Implementing and Closing a Change Request
Describes how to complete manual activities to track tasks, how to close a change request after you finalize the changes, and how to notify users.

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