This documentation is archived and is not being maintained.

Managing Knowledge Articles in Service Manager

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

Knowledge articles can help service desk analysts and end users understand and solve problems. Because any employee can search for and view knowledge articles, create knowledge articles so that end users can help themselves resolve IT problems before new work items are opened. Service desk analysts also have to link work items to knowledge articles.

Use the procedures in this section to create and search for knowledge articles.

In This Section

How to Create a Knowledge Article
Describes how to create a knowledge article.

How to Search for a Knowledge Article
Describes how to search for a knowledge article.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to