Managing Knowledge Articles in Service Manager
Updated: December 1, 2010
Applies To: System Center Service Manager 2010 SP1
Knowledge articles can help service desk analysts and end users understand and solve problems. Because any employee can search for and view knowledge articles, create knowledge articles so that end users can help themselves resolve IT problems before new work items are opened. Service desk analysts also have to link work items to knowledge articles.
Use the procedures in this section to create and search for knowledge articles.
In This Section
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