Self-Service Portal Deployment Scenarios
Updated: December 1, 2010
Applies To: System Center Service Manager 2010 SP1
The Service Manager Self-Service Portal provides two Web pages, a Self-Service Portal used by end users and an analyst portal used to manage change requests and administer the Self-Service Portal. The Self-Service Portal enables end users to perform the following functions:
Submit new incidents.
Submit new change request
View and search Knowledge Base articles.
Reset their password.
Configure software provisioning (requires System Center Configuration Manager 2007).
Contact support by e-mail, telephone, or chat.
The analyst portal is used by the IT analyst and supports the following functions:
View and approve review activities.
View and complete manual activities.
View change requests.
In addition, the IT analyst can perform the administrative procedures on the Self-Service Portal:
View, edit, and delete announcements.
View, edit, and delete links on the top bar.
Change the company logo on the Web pages.
In This Section
- Guidelines for Deploying the Self-Service Portal
- Provides recommendations for the deployment of the Self-Service Portal. This includes general prerequisites, security considerations, and the user roles required to deploy this feature.
- Deploying the Service Manager Self-Service Portal on Internet Information Services
- Provides step-by-step instructions for the deployment of the Self-Service Portal on Internet Information Services (IIS).
- Deploying the Service Manager Self-Service Portal with Windows SharePoint Services 3.0
- Provides step-by-step instructions for the deployment of the Self-Service Portal with Windows SharePoint Services.
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