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Working with Management Packs in the Service Manager Console

Updated: December 1, 2010

Applies To: System Center Service Manager 2010

When you make customizations in the Service Manager console you need to save them in a management pack file; sometimes, you need to first create a new management pack file. Later, to implement the customizations of the management pack, you need to import it into the Service Manager console.

When you create a management pack in the Service Manager console, you provide the display name for the management pack and Service Manager generates a random ID that is used as the internal name for the management pack, and which becomes the management packs’ file name. If you need to further customize objects in that management pack by directly modifying its XML code, then it might be difficult to locate the management pack file that you want to edit. In that case, it is recommended that you modify the management pack internal file name to a meaningful name, and use it as follows:

  • Edit the management pack XML file itself; modify the internal management pack name to the new name.

  • Rename the management pack file on the hard drive to the new name.

For more information aboutusing management packs in the Service Manager console, see the Service Manager Administrator’s Guide (

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