This documentation is archived and is not being maintained.

Prerequisite Checker for Service Manager 2010

Updated: March 19, 2011

Applies To: System Center Service Manager 2010 SP1

During installation, Service Manager Setup performs prerequisite checks for software and hardware requirements and returns one of the three following states:

  • Success: Setup finds all software and hardware requirements are met and installation proceeds.

  • Warning: Setup finds all software requirements are met, but the computer does not meet minimum hardware requirements. Or, the requirements for optional software are missing. Installation proceeds.

  • Failure: At least one software or hardware requirement is not met, and installation cannot proceed. An Installation cannot continue message appears.

One of the checks that the prerequisite checker performs is to look for the presence of the Authorization Manager hotfix (975332). If the hotfix is not found, a warning is displayed as shown in the following image.

Warning during Service Manager prerequisite check

The Authorization Manager Hotfix is included with Windows Server 2008 R2 with SP1. If you are using Windows Server 2008 R2 with SP1, you can safely ignore this warning.

On the Installation cannot continue screen, there is no option to restart the prerequisite checker. You must click Cancel to restart the installation process. Make sure that the computer meets all hardware and software requirements before you run Setup again.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to