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How to Download and Install the Authorization Manager Hotfix

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

The Authorization Manager hotfix (KB975332) is obtained by connecting to a Web site to and requesting an e-mail containing download instructions. This hotfix is available for both 32- and 64-bit operating systems and for both the Windows Server 2008 with SP1 operating system and the Windows Server 2008 R2 operating system. The type of files you are allowed to download is determined when you connect to the Web site to request an e-mail. Therefore, you should connect to the Web site from the computer hosting the Service Manager parts. Use the following steps to download and install the Authorization Manager hotfix.

You will need to install this hotfix on computers hosting the following Service Manager parts:

  • Service Manager management server(s)

  • Data warehouse management server

  • Self-Service Portal

The installation of this hotfix on the Service Manager and data warehouse management servers requires a computer restart.

To download the Authorization Manager hotfix

  1. On the computer hosting the Service Manager management server, open a browser and connect to knowledge base article 975332, Users and applications cannot access authorization rules that are stored in Authorization Manager (

  2. On the knowledge base article page, click View and request hotfix downloads.

  3. On the Hotfix Request page, select the appropriate link based on your operating system as shown in the following table:


    Operating System Web Page Link

    Windows Server 2008 with SP1

    Windows Vista

    Windows Server 2008 R2

    Windows 7/Windows Server 2008 R2

  4. On the Hotfix Request page, enter your e-mail address, type the characters in the CAPTCHA image, and then click Request hotfix.

  5. In the e-mail you receive, you will be provided with a URL and password. Make note of the password and then click the URL to start the download.

  6. In the File Download – Security Warning dialog box, click Save.

  7. In the Save As dialog box, browse to a folder where you want to save the hotfix.

To install the Authorization Manager hotfix

  1. Open Windows Explorer and locate the folder where you downloaded the hotfix, then double-click the file to extract the hotfix files. You will need the password that you received in your e-mail.

  2. Double-click the file you extracted.

  3. In the Windows Update Standalone Installer dialog box, click OK.

  4. On the Installation complete page, on the computers hosting the Service Manager and data warehouse management servers, click Restart Now and on the computer hosting the Self-Service Portal, click Close.

To verify the installation of the Authorization Manager hotfix

  1. On the Windows desktop, click Start, point to Settings, and then click Control Panel.

  2. In the Control Panel window, double-click Programs and Features.

  3. In the Programs and Features window, in the Tasks area, click View installed updates.

  4. Scroll through the list and locate Microsoft Windows and confirm that Hotfix for Microsoft Windows (KB975332) is listed.

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