How to Configure Notification Channels
Updated: April 1, 2011
Applies To: System Center Service Manager 2010 SP1
You can use the following procedure to configure notification channels in System Center Service Manager 2010 Service Pack 1 (SP1). Notification channels are the method by which notification messages are sent to users. You use the Configure E-Mail Notification Channel dialog box to configure and enable e-mail notifications that are sent by Service Manager to a Simple Mail Transfer Protocol (SMTP) server.
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In this release of Service Manager 2010 SP1, only e-mail notification is supported. |
To configure e-mail notifications
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In the Service Manager console, click Administration.
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In the Administration pane, expand Notifications, and then click Channels.
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In the Channels pane, click E-Mail Notification Channel.
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In the Tasks pane, under E-Mail Notification Channel, click Properties to open the Configure E-Mail Notification Channel dialog box.
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Select the Enable e-mail notifications check box.
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Click Add. In the Add SMTP Server dialog box, type the fully qualified domain name of the SMTP server that you want to use. For example, type Exchange01.Woodgrove.Com.
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In the Port number box, type or select the SMTP port number that you want to use. For example, select 25.
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In the Authentication method box, select either Anonymous or Windows Integrated. For example, select Anonymous. Then, click OK.
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In the Return e-mail address box, type the e-mail address of the service account used during setup. For example, type smadmin@woodgrove.com.
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In the Retry primary after box, type or select the number of seconds that you want Service Manager to wait before it tries to resend outgoing e-mail notifications. For example, select 25.
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Click OK to close the dialog box.
To validate e-mail notification configuration
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In the Channels pane, click E-Mail Notification Channel.
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In the Tasks pane, under E-Mail Notification Channel, click Properties to open the Configure E-Mail Notification Channel dialog box.
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Verify that the configuration you entered is correct.
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