Cannot retrieve list of service applications from remote farm - Event 8071 (SharePoint Server 2010)

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Applies to: SharePoint Server 2010

Alert Name:   Cannot retrieve list of service applications from remote farm

Event ID:   8071

Summary:   The application load balancer and topology service is unable to retrieve the list of published service applications from the remote farm.

Symptoms:   This event appears in the event log: Event ID: 8071 Description: An exception occurred when trying to call EnumerateSharedServiceApplications: <exception>.

Cause:   One or more of the following might be the cause:

  • The farm service account on this farm does not have permissions to connect to the remote farm.

  • Network errors or connectivity issues are preventing this operation from succeeding.

Resolution:   Verify that the farm has sufficient permissions on the remote farm

  • Contact the administrator of the remote farm and verify the following:

    • This farm has been added as a trusted farm in the remote farm.

    • This farm's service account has permissions to access the topology service on the remote farm.

    • The remote farm has been added as a trusted farm on this farm.

      Tip

      To establish the trust between two server farms, the administrator of both farms must add the other farm's public root certificate to the list of trusted root authorities by using the New-SPTrustedRootAuthority Windows PowerShell cmdlet.

Resolution:   Verify that there are no networking issues

  1. Ping the servers in the remote farm to ensure that they are available. Ask the administrator of the remote farm to ping the servers in your farm.

    Note

    Contact the remote farm administrator and verify that there are no connectivity issues on that farm.