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Updated: August 1, 2012

Applies To: Windows 7, Windows 8, Windows 8.1, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Vista

HelpCustomized specifies whether the Original Equipment Manufacturer (OEM) customizes Help. The outcome depends on the operating system:

  • In Windows® 8, when you set this value to true and set values in Microsoft-Windows-HelpAndSupport\HelpAndSupport, you customize the Windows Help and Support page.

    For information about how to add customized Help files, see Author and Add Custom Help and Support Content.

  • In Windows 7 and Windows Vista®, when you set this value to true, Control Panel shows a link to customized Help. Otherwise, it shows the support information that SupportHours, SupportPhone, and SupportURL specify.

    All information (including Manufacturer and Model) should be in the customized Help file. This information doesn't appear in the System item in Control Panel.



Specifies that Help is customized.


Specifies that Help isn't customized. This is the default value.






For a list of the Windows editions and architectures that this component supports, see Microsoft-Windows-Shell-Setup.

This XML shows how to specify that Help is customized:

   <Manufacturer><OEM name></Manufacturer>
   <Model><model name></Model>

See Also