Remote Desktop Services Management Pack Guide for Operations Manager 2007

The Remote Desktop Services Management Pack helps you manage your computers that are running Remote Desktop Services on Windows Server 2008 R2 by monitoring the health of the following Remote Desktop Services role services:

  • Remote Desktop Session Host: A Remote Desktop Session Host (RD Session Host) server hosts Windows–based programs or the full Windows desktop. Users can connect to an RD Session Host server to run programs, save files, and use network resources on that server.

  • Remote Desktop Licensing: Remote Desktop Licensing (RD Licensing) manages the Remote Desktop Services client access licenses (RDS CALs) that are required for each device or user to connect to an RD Session Host server.

  • Remote Desktop Web Access: Remote Desktop Web Access (RD Web Access) allows you to access RemoteApp programs, session-based desktops, and virtual desktop by using a Web site.

  • Remote Desktop Gateway: Remote Desktop Gateway (RD Gateway) allows authorized remote users to connect to resources on an internal corporate network from any Internet-connected device that can run the Remote Desktop Connection (RDC) client.

  • Remote Desktop Connection Broker: Remote Desktop Connection Broker (RD Connection Broker) supports session load balancing between RD Session Host servers in a farm, reconnection to an existing session in a load-balanced RD Session Host server farm, and connections to virtual desktops.

  • Remote Desktop Virtualization Host: Remote Desktop Virtualization Host (RD Virtualization Host) integrates with the Hyper-V role to provide virtual machines that can be used as virtual desktops.

When there is problem with the availability or performance of one of these components, Microsoft System Center Operations Manager 2007 uses the Remote Desktop Services Management Pack to detect the issue and alert you so that you can diagnose the problem and fix it.

The management pack can help you identify issues before they disrupt your infrastructure, improving the availability and performance of the Windows-based servers that your business depends on.

Document version

This guide was written based on the 6.0.6613.0 version of the Remote Desktop Services Management Pack.

Getting the latest management pack and documentation

You can find the Remote Desktop Services Management Pack in the System Center Operations Manager 2007 Catalog (

Supported configurations

The following table details the supported configurations for the Remote Desktop Services Management Pack:


Configuration Support

Windows Server 2008 R2

All editions

Community Additions