Error ID: 308

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Applies To: System Center Data Protection Manager 2010

Error ID 308 — Data Protection Manager

At this time, no additional information is available for this error. The information provided below is identical to the error message content. However, your request for more information has been recorded, and additional information might be added to this topic at a future date.

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Details

Product

Data Protection Manager

ID

308

Source

Version

3.0

Symbolic Name

Message

The protection agent operation failed because DPM could not communicate with the Protection Agent service on <ServerName>.

User Action

If you recently installed a protection agent on <ServerName>, the computer may be restarting. Wait a few minutes after restarting the computer for the protection agent to become available.

If the problem persists, do the following:

  1. Verify that <ServerName> is remotely accessible from the DPM server.

  2. If a firewall is enabled on <ServerName>, verify that it is not blocking requests from the DPM server.

  3. If <ServerName> is a workgroup server the password for the DPM user accounts may have changed or expired. To resolve this error, run SetDpmServer with the -UpdatePassword flag on the protected computer and Update-NonDomainServerInfo.ps1 on the DPM server.

  4. Restart the DPM Protection Agent service on <ServerName>. If the service fails to start, uninstall the protection agent by using Add or Remove Programs in Control Panel on <ServerName>. Then in the Management task area, on the Agents tab, in the Actions pane, click Install to reinstall the protection agent on <ServerName>.