MSExchangeMailSubmission 1004

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Explanation

This Error event indicates that the specified performance counters for the Microsoft Exchange Mail Submission service could not load.

This error may be caused by one or more of the following conditions:

• One or more performance counters for the Microsoft Exchange Mail Submission service are enabled. However, the Microsoft Exchange Mail Submission service is stopped or not responding.

• The registry key that controls the specified performance counters is missing, is corrupted, or has insufficient permissions assigned to it.

  The Microsoft Exchange Mail Submission service performance counters are located in the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMailSubmission\Performance

  By default, the following permissions are assigned to this registry subkey:

  • Administrator: Full Control

  • Administrators: Full Control

  • Authenticated Users: Read

  • Creator Owner: Full Control

  • Domain Admins: Full Control

  • Enterprise Admins: Full Control

  • Exchange Organization Administrators: Full Control

  • System: Full Control

  • The server's Computer Account: Read

  • Exchange Servers: Read

  • Exchange View-Only Administrators: Read

  • Server Operators: Special permissions: All permissions except: Full Control, Create Link, Write DAC or Write Owner.

User Action

To resolve this error, use one or more of the following methods:

• Restart the Microsoft Exchange Mail Submission service.

• Unload and reload the Microsoft Exchange Mail Submission service performance counters. To do this, follow these steps:

  1. At a command prompt on the Hub Transport server, run the following command:

     Unlodctr MSExchangeMailSubmission

     The successful completion of this step should generate the following Application event log entry:

     Source: LoadPerf

     Event ID: 1001

     Description: Performance counters for the MSExchangeMailSubmission (Microsoft Exchange Mail Submission) service were removed successfully. The Record Data contains the new values that are assigned to the system Last Counter and Last Help registry entries.

  2. Run the following command:

     Lodctr "C:\Program Files\Microsoft\Exchange Server\Setup\Perf\MailSubmissionSvcPerfCounters.ini"

     The successful completion of this step should generate the following Application event log entry:

     Source: LoadPerf

     Event ID: 1000

     Description: Performance counters for the MSExchangeMailSubmission (Microsoft Exchange Mail Submission) service were loaded successfully. The Record Data contains the new index values assigned to this service.

  3. Restart the server to put the changes into effect.

• Verify that the registry key for the Microsoft Exchange Mail Submission service performance counters exists and has the correct permissions assigned to it.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.