MSExchangeSA 9363
This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.
Details
Product Name |
Exchange |
Product Version |
14.0 |
Event ID |
9363 |
Category |
Error |
Symbolic Name |
evtOALDownloadPrevError |
Message Text |
OALGen failed to download the files currently in offline address list '%1'. The offline address list is going to be generated without the previous differential files. %n- %2 |
Explanation
This Error event indicates that the offline address book (OAB) generation (OABGen) failed to download the previous version of the OAB from public folders.
User Action
To resolve this Error event, review the Application log for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.