MSExchange Store Driver 1004

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

1004

Category

MSExchangeStoreDriver

Symbolic Name

StoreDriverPerfCountersLoadFailure

Message Text

Unable to load the store driver performance counters: %1

Explanation

This Error event indicates that the specified performance counters for the Microsoft Exchange Store Driver were unable to load.

This error may occur if the registry key that controls the specified performance counters is missing, is corrupted, or has insufficient permissions assigned to it.

The Microsoft Exchange Mail Submission service performance counters are located at:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchange Store Driver\Performance

By default, the following permissions are assigned to this registry key:

  • Administrator: Full Control

  • Administrators: Full Control

  • Authenticated Users: Read

  • Creator Owner: Full Control

  • Domain Admins: Full Control

  • Enterprise Admins: Full Control

  • Exchange Organization Administrators: Full Control

  • System: Full Control

  • The server's Computer Account: Read

  • Exchange Servers: Read

  • Exchange View-Only Administrators: Read

  • Server Operators: Special permissions: All permissions except: Full Control, Create Link, Write DAC or Write Owner.

User Action

To resolve this error, do one or more of the following:

  • Restart the Microsoft Exchange Transport Service.

  • Unload and reload the Microsoft Exchange Store Driver performance counters. To do this, follow these steps:

    1. At a command prompt on the Hub Transport server, run the following command:

      Unlodctr "MSExchange Store Driver"

      The successful completion of this step should generate the following Application event log entry:

      Source: LoadPerf

      Event ID: 1001

      Description: Performance counters for the MSExchange Store Driver (MSExchange Store Driver) service were removed successfully. The Record Data contains the new values assigned of the system Last Counter and Last Help registry entries.

    2. Run the following command:

      Lodctr "C:\Program Files\Microsoft\Exchange Server\Setup\Perf\StoreDriverPerfCounters.ini"

      The successful completion of this step should generate the following Application event log entry:

      Source: LoadPerf

      Event ID: 1000

      Description: Performance counters for the MSExchange Store Driver  (MSExchange Store Driver) service were loaded successfully. The Record Data contains the new index values assigned to this service.

    3. Restart the server for the changes to take effect.

  • Verify that the registry key for the MSExchange Store Driver performance counters exists and has the correct permissions assigned to it.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.