MSExchangeTransport 10007
This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.
Details
Product Name |
Exchange |
Product Version |
14.0 |
Event ID |
10007 |
Event Source |
MSExchangeTransport |
Category |
PoisonMessage |
Symbolic Name |
PoisonMessageMarkFailedRegistryAccessDenied |
Message Text |
The transport process couldn't remove poison message information from the registry. Access to the registry failed with the following error: %1 |
Explanation
This Error event indicates that the transport process could not remove poison message information from the registry. This error may occur when access to the registry location is denied.
Poison message information is stored in the registry at HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\PoisonMessage.
By default, the following permissions are granted to this registry key and all sub-keys:
Administrators: Full Control
System: Full Control
Network Service: Full Control
These permissions are usually inherited from the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\.
User Action
To resolve this error, verify the following permissions are granted to the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\PoisonMessage:
Administrators: Full Control
System: Full Control
Network Service: Full Control
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.