MSExchangeSA 1004

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Explanation

This Information event indicates that an error occurred when the Microsoft Exchange System Attendant service (Mad.exe) initialized. Other symptoms you may experience when this event occurs include the following:

• Various Exchange services cannot start.

• Domain controllers cannot be contacted.

This event may be caused by network-related problems.

User Action

To resolve this error, follow these steps:

1. Review other Event IDs that relate to the Microsoft Exchange System Attendant service.

2. Make sure that the global catalog server can be contacted.

3. Use the Ping or PathPing command-line tools to test basic connectivity. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, Advanced network adapter troubleshooting for Windows workstations.

4. Run the Dcdiag command-line tool to test domain controller health. To do this, run dcdiag /s:[Domain Controller Name] at a command prompt on the Exchange server. Use the output of Dcdiag to discover the root cause of any failures or warnings that it reports. For more information, see Dcdiag Overview at the Windows Server TechCenter.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.