MSExchangeFDS 1013

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Explanation

This Error event indicates that the file that is specified in the event description is missing. The Microsoft Exchange File Distribution service requires this file to complete the file synchronization task. By default, the Microsoft Exchange File Distribution service synchronizes offline address book (OAB) files every eight hours between Exchange servers that have the Mailbox server role and the Client Access server role installed. The service also distributes custom Unified Messaging (UM) prompts.

This event may occur when one of the following conditions is true:

• One or more OAB files are missing on a Mailbox server. These address book files exist in every OAB directory (represented by its GUID) in the ExchangeOAB file share.

• One or more Unified Messaging files are missing on an Exchange server that has the Unified Messaging server role installed.

User Action

To resolve this error, follow these steps:

1. If the file that is specified in the event description is an OAB file, regenerate the file by using the following procedure:

   1. Note the OAB GUID that follows the ExchangeOAB file share in the event description.

   2. Run the following Exchange Management Shell command:

      Update-OfflineAddressBook -Identity <offline address book identifier>

   Note   In this command, replace <offline address book identifier> with the GUID that you noted in step 1. For more information, see Update the Offline Address Book.

   1. Restart the Microsoft Exchange File Distribution service from the Microsoft Windows Services console on the Exchange server that logged this event.

      Note

      If this procedure does not resolve the error, move all the files from the OAB directory (indicated by the GUID that you determined in step 1) on the ExchangeOAB file share to any other directory. Then, follow steps b and c again.

2. If the file that is specified in the event description is a Unified Messaging file, use one or both of the following methods:

   • If you have multiple UM servers, copy the missing file from another UM server.

   • Rerecord the missing file.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.