MSExchangeApplicationLogic 1003

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Explanation

This event indicates that the Microsoft Exchange Hub Transport agent cannot load the file that lists the supported mobile operators and their capabilities. To obtain the list of supported mobile operators, the Transport agent and the Exchange Control Panel load the following files:

• \Program Files\Microsoft\Exchange Server\v14\bin\TextMessagingHostingData-System.xml

• \Program Files\Microsoft\Exchange Server\v14\bin\TextMessagingHostingData-Site.xml

The TextMessagingHostingData-System.xml file is included with Microsoft Exchange Server 2010 and contains the supported mobile operators that have been verified by Microsoft. The TextMessagingHostingData-Site.xml file is created by the administrator and provides information about additional carriers that are not included in the TextMessagingHostingData-System.xml file.

User Action

To resolve this error, do one or more of the following:

• If the TextMessagingHostingData-System.xml file cannot be loaded, you must restore the file from the Exchange installation source.

• If the TextMessagingHostingData-Site.xml file cannot be loaded, you must edit the TextMessagingHostingData-Site.xml file and fix any formatting or compliance errors.

• Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

• To review detailed information about the cause of this alert, use the Operations Console in Operations Manager. For more information, see the "Introduction" section in this topic.

• Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.