MSExchangeTransportLogSearch 7014

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This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

7014

Event Source

MSExchangeTransportLogSearch

Category

General

Symbolic Name

LogSearchServiceStartFailureSessionManager

Message Text

The Microsoft Exchange Transport Log Search service failed to start because of a message tracking log error.

Explanation

This Error event indicates that the Microsoft Exchange Transport Log Search service couldn't start.

The Microsoft Exchange Transport Log Search service is used by the Get-MessageTrackingLog and Search-MessageTrackingReport cmdlets in the Exchange Management Shell, the Delivery Reports tool in the Exchange Control Panel, and the Tracking Log Explorer tool in the Exchange Management Console to search the message tracking logs on the Hub Transport server, Edge Transport server, or Mailbox server.

The location of the message tracking logs is controlled by the MessageTrackingLogPath parameter on the Set-TransportServer cmdlet or the Set-MailboxServer cmdlet. By default, the message tracking logs are located at C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Logs\MessageTracking.

User Action

To resolve this error, do one or more of the following:

  • Restart the Microsoft Exchange Transport Log Search service.

  • Verify the directory that is specified by the MessageTrackingLogPath parameter on the Set-TransportServer cmdlet or the Set-MailboxServer cmdlet exists and has the following permissions assigned:

    • Administrators: Full Control

    • System: Full Control

    • Network Service: Read, Write, and Delete Subfolders and Files

  • Verify that the message tracking log files are not being used and locked by other processes, such as antivirus programs or backup programs.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.