MSExchange OWA 61

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

61

Category

Configuration

Symbolic Name

MailboxServerVersionConfiguration

Message Text

Outlook Web App has encountered an error. This can happen if the mailbox was created using Active Directory Users and Computers instead of the Exchange Management Console or the Exchange Management Shell, or if the version number of the user's mailbox object doesn't match the mailbox version that's configured on the Exchange 2003 server or on the computer running the Mailbox server role. To correct this error, run cmdlet Set-Mailbox -Identity <Mailbox Identity> -ApplyMandatoryProperties.

Explanation

This Error event indicates that the user referenced in the event description did not save his or her primary language setting for Microsoft Office Outlook Web App. The setting determines the language the program will use for all items and also the date and time settings displayed in Outlook Web App for the user. This event may occur if one or more of the following conditions are true:

  • The mailbox was created by using the Active Directory Users and Computers snap-in instead of the Exchange Management Console or Exchange Management Shell.

  • The msExchVersion value that is stored in Active Directory for a user does not match to the msExchVersion value that is stored on the server where the user's mailbox is located.

Note

Microsoft Exchange Server 2007 mailboxes should not be created through the Exchange Server 2003 extensions to the Active Directory Users and Computers console because this is not supported. If you create an Exchange 2007 mailbox with this tool, it will be identified as a legacy mailbox, even though it resides on an Exchange 2007 server. Use the Set-Mailbox cmdlet with the ApplyMandatoryProperties parameter to modify the mandatory properties of a mailbox in this state to correct the problem and remove the legacyMailbox tag from the mailbox.

User Action

  • To resolve this error, modify the mandatory properties of the user mailbox specified in the event description. You do this by running the Set-Mailbox cmdlet with the ApplyMandatoryProperties switch. For example, in the Exchange Command Shell, run Set-Mailbox -Identity <UserAlias> -ApplyMandatoryProperties. For more information about the Set-Mailbox cmdlet, see Set-Mailbox.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.