MSExchangeIS 10023
This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.
Details
Product Name |
Exchange |
Product Version |
14.0 |
Event ID |
10023 |
Category |
Error |
Symbolic Name |
msgidMailboxOverDumpsterQuota |
Message Text |
The mailbox for %1 (GUID %2) has exceeded the maximum Recoverable Items Quota. Items cannot be deleted from this mailbox. The mailbox owner should be notified about the condition of the mailbox as soon as possible. Please remove items from Recoverable Items or increase the Recoverable Items Quota to restore functionality. |
Explanation
This Error event occurs when a users mailbox reaches the recoverable items quota limit. In Microsoft Exchange Server 2010, the recoverable items folder has a configurable soft limit default of 20 GB and a hard limit default of 30 GB. When the recoverable items folder reaches the soft limit and hard limit defaults, the administrator is notified through an event log and a MOM alert. This alert fires when the Recoverable Items folder reaches the soft limit and hard limit defaults and one time per day afterward.
User Action
To resolve this problem, the user must purge items from the Recoverable Items folder by using the Purge Selected Items option in the Recoverable Items folder dialog box.
For More Information
If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.