MSExchange Message Security 1005

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

1005

Event Source

MSExchange Message Security

Category

EdgeCredentialService

Symbolic Name

CouldNotDecryptPassword

Message Text

Could not decrypt EdgeSync credential %1 using Edge default certificate with thumbprint %2, The exception is %3. Please unsubscribe and resubscribe your Edge Transort server.

Explanation

This Error event indicates that the public key that is used to decrypt the Active Directory Lightweight Directory Services (AD LDS) credentials that are used during the EdgeSync process is unavailable or is invalid.

User Action

To resolve this error, do the following:

  • Remove the Edge Subscription from the Hub Transport server by using the remove-EdgeSubscription cmdlet in the Exchange Management Shell. After you have removed the Edge Subscription from the Exchange organization, resubscribe the Edge Transport server by using the new-EdgeSubscription cmdlet. This process will generate new credentials. For more information, see the following topics:

  • Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • Review the Operations Console in Operations Manager for detailed information about the cause of this problem. For more information, see the "Introduction" section in this article.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.