MSExchangeAL 8364

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

8364

Category

Error

Symbolic Name

MSG_LDAP_DSCONFIG_DSACCESS_GETDC_FAILED

Message Text

Directory Service Access (DSAccess) failed to provide a domain controller to use to read configuration with error 0x%1. Proxy address calculation services will not be available on the local Exchange server. %2

Explanation

This Error event indicates that Directory Service Access (DSAccess) returned a zero-length name for the configuration domain controller because of the error specified. As a result, Exchange will not be able to calculate proxy addresses. This error is an indication of a much larger problem. Exchange Server cannot contact a configuration domain controller. This error only occurs if DSAccess returns a zero-length name for the configuration domain controller.

User Action

To resolve this error, do one or more of the following:

  • Review the System and Application event logs for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • Verify that the Exchange Server network connection is functioning.

  • Try to contact any domain controller or global catalog server in the Microsoft Windows site.

  • Try to contact the configuration domain controller.

  • Run the Exchange tools that can help you analyze and troubleshoot your organization. To run these tools, open the Toolbox node of the Exchange Management Console.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.